Tickets for all of Phish's concerts are available from outlets and via charge-by-phone as well as from Phish Tickets (formerly Phish Tickets-by-Mail), unless specifically announced otherwise. If Ticketmaster is selling tickets for the show, then they will also be available from Ticketmaster online (www.ticketmaster.com).

The number and locations of outlets selling tickets for each Phish concert varies widely from show to show. In order to check whether your local outlet will have tickets when they go on sale, we recommend thatyou go to the outlet in person, call the outlet or check the venue website for outlet information prior to the onsale. Please note that if you have the option of buying at an outlet rather than charging by phone or on-line, you will pay less in service charges.

We support any procedures that can be utilized at outlet locations to decrease scalpers' ability to buy large numbers of tickets, such as the use of random number distribution to create the line for ticket purchasing and the use of 15-minute delays at non-local outlet locations. Please expect that such procedures will be used whenever Phish concerts go on sale if they are available; if some outlets or on-line sales will be delayed, this will be indicated on the Tourdates page.

Finally, if there is great demand for tickets to a given show, please do not be surprised or assume that "scalpers bought all the tickets”- if good seats (or indeed, all of the seats) sell out in a matter of minutes from the on-sale time. We go to great lengths to supervise and review the process of putting every show on sale and can assure you that no one is being permitted to inappropriately exclude chunks of tickets from public availability. Please remember that while Phish Tickets does offer an alternative opportunity to buy tickets for Phish shows, by selling these tickets in advance they are also removed from the inventory available at the time of the on-sale, and therefore the tickets which remain at that time will be fewer and may sell very
quickly.

The amount of service charges that will be added to the cost of
your tickets will depend upon how you purchase them. For every Phish
concert that goes on sale, we designate at least one outlet where you
can buy tickets with cash in person at face value with no service
charge. Usually this is at the box office at the venue where the show
will be taking place; in any case, this information is always included
before the on-sale date on the Tour Dates page of this web site.

If you are buying tickets for more than one Phish show, Phish
Tickets will usually be your next least expensive option. The
charges are $5.40 per ticket (as of Winter 2008) plus $10 per order for domestic FedEx or UPS 2-day delivery. International shipping rates vary. FedEx or UPS delivery is mandatory so that we have a record of delivery of every package of tickets sent;
we cannot replace tickets that are lost in transit without tracking
details.

Outlet service charges vary by geographic region and from service to
service. If you buy your tickets at an outlet you will not have to pay additional fees to have them delivered to you.

Charge-by-phone and online purchasing are convenient. They are also the
most expensive in terms of added fees. Usually there is a convenience fee
per ticket, plus a handling fee per order. Depending upon the particular show,
there may also be an added fee for mandatory certified mail or UPS
delivery. For every show, detailed service charge information will be included on the Tourdates page prior to the on-sale date. The choice of purchase method
is yours; we encourage you to be an informed consumer.

Up to 50% of the tickets available for each of Phish's shows may be sold by Phish Tickets. In order to be fair to people who aren't aware of the opportunity to order tickets by mail, the seating is divided exactly equally by quality (as well as quantity) between Phish Tickets and outlet sales. Therefore, the Phish allotment includes all levels of quality, from front row to lawn or behind stage seats, the exact same range of seating as will be available when the shows go on sale via outlets. Requests for a particular seating location (other than tapers' section) cannot be honored.

We will ship your order to you at least two weeks prior to the first show you ordered. If your tickets haven't arrived, look for updates on the Phish Tickets page to see if there are any updates posted.

We will notify you via email at least 2 days prior to the onsale date. If it is
less than 48 hours until the on-sale date and you have not received
email notifying you that your order cannot be
filled, you may call the customer service line (1 800 594 8499) or send an email to
phishtickets@musictoday.com to check on the status of your order. You should also
check the News page for recent updates on Phish Tickets fulfillment.

Once you have placed your order, it is final and cannot be altered in any way. You should make arrangements to retrieve the package from the location to which they will be delivered based upon the address you provided. If they cannot be delivered there and are returned to us, we will contact you for current delivery information at that time. In any case, you should try to stay in touch with whomever is accepting mail and deliveries at your original address in case your tickets arrive there or your order is returned there unfilled.

Tickets in Phish Tickets' allotment are taken from all seating areas at the venue. If there are several types of seating, usually some of each are included in the mail order. However, if there are general admission floor tickets as well as reserved seats, we use the floor tickets first and will only begin filling orders with reserved seats after our allotment of floor tickets sells out.

Once you have placed your order, it is final, and we cannot cancel
or change it; we must fill it as it is received, to the best of our
ability.

Taper tickets are usually available only from Phish Tickets; you must indicate your preference on the order form. Taper orders are limited to 2 seats per show, even if the mail order limit for regular seats is 4 to 6. If there is no mail order for a show, then taper tickets are likely to be available from Ticketmaster. You will have to explicitly request taper seats to purchase them. In such cases details will be provided on the web site.

Since mail order seats are assigned randomly, accessible seating is not included in the Tickets-by-Mail inventory. Accessible seating can usually be obtained from Ticketmaster, if they are selling tickets for the event in question; when in doubt, please contact the venue directly so they can provide the best accommodation for your needs. If you need special seating please do be sure to obtain this when you initially purchase your tickets, as standard reserved and lawn areas are often not accessible, and in most cases, regular tickets cannot be exchanged for accessible seating after purchase.

We do our best to update the Phish web site as soon as a show is sold out, because this information is very important. If you do not have tickets to a show and are considering going, please always check to find out whether tickets remain available before making any travel plans.

When an amphitheatre or arena is built, the parking areas and access roads are designed to accommodate at maximum the number of people that can be admitted to the venue. When people come to a sold-out event without tickets, it is possible that the parking areas may fill up before all of the ticketholders have arrived, thus jeopardizing their opportunity to enjoy an event for which they have already paid. In addition, it may overwhelm the access routes, causing traffic jams and delaying ticketholders as well as local (non-concert) traffic. When people without tickets stay in the parking lots and surrounding neighborhoods during a show, unfortunately it can create tension with the local community (based on prior episodes of inconsiderate behavior, inappropriate urination, etc.). It only takes a few local residents left with a bad impression to endanger the band's and the fans' welcome in a town. Therefore, out of consideration for others in the community of Phish fans, please don't go to a sold-out show without tickets - respecting this guideline is the best thing you can do to preserve your opportunity to get tickets and see the band at the same place in the future.

We strive to make all of the seats that can be sold to the public (after mail order) available at the time that a show first goes on sale, so that the people who waited in line or spent the morning on the phone have the best chance of being satisfied. However it does happen at times that some additional seating may become available for a variety of reasons closer to the date of the shows. Some of these reasons are: seats that were sold via Ticketmaster charge-by-phone initially but they could not get an approval on the credit card used to purchase them; tickets that were held for patrons in need of accessible seating - such seating may be converted to regular seating after all available regular seating has been sold; seating that may be added due to reviewing production needs and releasing areas of limited view; etc. We make every effort to schedule such releases and announce them in advance on the Phish web site, so that people who are paying attention and making an effort to stay informed will be rewarded.

Even so, occasionally there are additional tickets to sell on the day of a sold-out show. Please note: when this is the case, these tickets will NEVER be made available at the venue box office, if the show has already been announced as sold out. Therefore, if you are attempting to get a ticket on the day of a sold-out show, the venue itself is the worst place to be. The best thing to do is to check periodically with Ticketmaster on-line and charge by phone, and to check at a local outlet from time to time - if tickets are released, that is where they will be sold, NOT at the venue box office, ever. There is no set time when this might happen, but noon-2 pm is a good time to check. You will be helping yourself the most by utilizing these resources, and refraining from coming to the site of the show until you have obtained a ticket.

Attempting to buy a ticket in the parking lot at a sold-out show is very risky and we do not recommend it. Many of the tickets offered there are counterfeit and they will not get you into the show. When you buy these tickets, not only do you waste your money, but you also encourage the people who print and sell them to continue to do so.

We strongly urge you to avoid buying tickets from ticket agencies or 'scalpers', in advance or at shows. Aside from the unreasonable prices charged, these tickets are often counterfeit and will not get you into the show. Also, sometimes scalpers will take your credit card number in advance, charge you for tickets, and never deliver them. Buying tickets from agencies only encourages them and proves to them that they can make money by buying Phish tickets for re-sale, and so they will try even harder to get more of them next time, thus making it even more difficult for you to get the tickets at the fair price of face value. For your own protection, please buy tickets only from official sources.